How to Cancel a United Airlines Flight [Points or Cash Ticket]

Canceling a flight with United Airlines can vary depending on whether you booked with cash or using frequent flyer miles. This guide outlines the steps and considerations for canceling both types of tickets.

1. Canceling a Cash Ticket

Online via United Airlines Website

1. Log In to Your Account: Visit the United Airlines flights website and log in to your MileagePlus account.
2. Access Your Reservation: Navigate to the ‘My Trips’ section to find your booking.
3. Select Your Flight: Click on the flight you wish to cancel.
4. Cancel Flight: Follow the prompts to cancel your reservation. You’ll be informed of any applicable cancellation fees.

Via United Airlines Mobile App

1. Open the App: Log in to your MileagePlus account on the United Airlines app.
2. Find Your Trip: Go to ‘My Trips’ and select the flight you want to cancel.
3. Cancel: Use the app’s interface to cancel the flight and review any fees.

By Phone

1. Call United Customer Service: Dial the United Airlines customer service number.
2. Provide Details: Give the representative your booking information.
3. Request Cancellation: Confirm your cancellation request and inquire about any fees or refund options.

2. Canceling a Points Ticket

Online via United Airlines Website

1. Log In to Your Account: Access your MileagePlus account on the United Airlines website.
2. Go to ‘My Trips’: Find the reservation made with miles.
3. Select the Booking: Click on the flight you wish to cancel.
4. Cancel Flight: Follow the instructions to cancel. You will usually receive your miles back into your account, minus any cancellation fees if applicable.

Via United Airlines Mobile App

1. Open the App: Log in to your MileagePlus account.
2. Access ‘My Trips’: Locate your points-based reservation.
3. Select and Cancel: Choose the flight to cancel and follow the steps to process the cancellation.

By Phone

1. Contact Customer Service: Call United Airlines customer service.
2. Provide Booking Information: Inform the representative of your reservation details.
3. Confirm Cancellation: Request cancellation and ask about the refund of miles and any potential fees.

3. Cancellation Policies

Cash Tickets

• Standard Refunds: Depending on the fare class and timing, you may be subject to cancellation fees.
• Flexible Fares: Some tickets offer more flexibility with cancellations, often at a higher cost.

Points Tickets

• Mileage Refunds: Typically, miles are refunded to your account, but cancellation fees may apply.
• Booking Changes: You can often make changes to your reservation instead of canceling, which might incur different fees.

4. Cancellation Fees and Refunds

• Cash Tickets: Fees are based on fare rules and how far in advance you cancel.
• Points Tickets: Miles are usually refunded, but service charges or fees may apply.

5. Special Considerations

Travel Insurance

If you have travel insurance, check your policy to see if it covers cancellations and what process to follow.

Exceptional Circumstances

For cancellations due to emergencies or other exceptional circumstances, contact United Airlines directly to discuss possible waivers or special accommodations.

Conclusion

Canceling a United Airlines flight whether booked with cash or points involves clear steps depending on your payment method. For cash tickets, you can cancel online, via the mobile app, or by phone, and may face fees based on your fare rules. For points tickets, cancellations usually return your miles to your account, though fees may apply. Understanding these processes and policies will help you manage your travel plans effectively.